News for 'customer care'

Nykaa Q3 review: Analysts cut Ebitda estimates on weak discretionary demand

Nykaa Q3 review: Analysts cut Ebitda estimates on weak discretionary demand

Rediff.com15 Feb 2024

Brokerages have maintained their ratings and target prices on FSN E-Commerce Ventures, the parent company of Nykaa, after the fashion and beauty online retailer posted in-line numbers during the October-December quarter (Q3) of financial year 2023-24 (FY24). They have, however, cut earnings before interest, tax, depreciation, and amortisation (Ebitda) estimates after weak demand weighed across line items in Q3. "While revenue growth was healthy at 22 per cent year-on-year (Y-o-Y), gross margins declined 90 basis points (bps), weighed by higher discounting in own brands and lower ad income.

Modi meets women from Sandeshkhali, slams TMC

Modi meets women from Sandeshkhali, slams TMC

Rediff.com7 Mar 2024

Modi, while addressing a rally in Barasat, said whatever happened with women in Sandeshkhali "is a matter of shame".

3G's maiden run leaves users stranded

3G's maiden run leaves users stranded

Rediff.com22 Mar 2011

Users face a lot of hiccups after the launch of 3G.

How to save yourself from financial frauds, online and offline

How to save yourself from financial frauds, online and offline

Rediff.com20 Sep 2021

India recorded 50,035 cases of cyber crime in 2020, an 11.8 per cent surge in such offences over the previous year, according to the National Crime Records Bureau (NCRB) data. The Reserve Bank of India (RBI) last week once again cautioned bank customers of fraud, including those in Know-Your-Customer (KYC) cases. In fact, certain frauds have become more prevalent than others, and being aware of them is the first step towards protect yourself. Mayur Joshi, chief executive officer, Indiaforensic.com, a company engaged in the prevention, detection, and investigation of frauds says, "It is necessary to learn, to read about these scams."

For Tata Sons, Air India is a passion and a national mission: Chandrasekaran

For Tata Sons, Air India is a passion and a national mission: Chandrasekaran

Rediff.com10 Aug 2023

Tata Sons chairman N Chandrasekaran on Thursday said the best of artificial intelligence and machine learning will be deployed at Air India and emphasised that the airline is not just another business for the group but a passion and a national mission. As Tata Group steers the transformation of loss-making Air India since taking control in January last year, Chandrasekaran said that he most of the time receives "caring criticism" about the airline that also further strengthens the commitment. Speaking at an event in the national capital where Air India's new brand identity and aircraft livery were unveiled, he said the focus is on upgrading all human resources aspects in the airline.

'I don't want to think of challenges, but tasks before us'

'I don't want to think of challenges, but tasks before us'

Rediff.com2 May 2023

'Every time a new tech comes in, there are a set of people who will predict that this will be the end of Indian IT and every time the Indian IT industry and overall technology providers have proven to be resilient.'

BPO jobs in insurance, banking

BPO jobs in insurance, banking

Rediff.com25 Aug 2005

EXL Service is looking for Customer Care Associates (voice) for insurance, banking and travel-related processes.

Want Health Insurance? Read This

Want Health Insurance? Read This

Rediff.com8 Jan 2022

Make sure that the waiting period on pre-existing diseases does not exceed two years. Avoid policies that come with room rent and ICU capping, suggests Sanjay Kumar Singh.

Hutch launches Mobile Hutch Shops

Hutch launches Mobile Hutch Shops

Rediff.com11 Dec 2003

Hutchinson Max Telecom Pvt Ltd on Thursday launched Mobile Hutch Shops in India, a customer service and information unit on wheels, which the company expects would supplement its existing retail and customer care centres in the country.

IBM bags $800 mn deal from Idea

IBM bags $800 mn deal from Idea

Rediff.com21 Mar 2007

US technology major IBM has bagged a 10-year contract worth $ 600-800 million from Idea Cellular to integrate and transform its business processes and IT infrastructure.

Have you protected your credit card against fraud?

Have you protected your credit card against fraud?

Rediff.com10 May 2013

If not, then do it now. Buy a credit protection plan. Depending on the plan you buy such programmes protect you for up to a maximum of Rs 25 lakh in the event of misuse.

Soon, you can click online for health care records

Soon, you can click online for health care records

Rediff.com13 Apr 2015

With the help of Practo Ray, doctors can share reports.

Reliance Info launches 1,160 retail outlets

Reliance Info launches 1,160 retail outlets

Rediff.com12 Apr 2005

Reliance Infocomm has launched WebWorldExpress, its largest exclusive retail network chain of 1,160 stores across 680 cities and towns.

'2 to 3 years before small car market revives'

'2 to 3 years before small car market revives'

Rediff.com7 Nov 2023

'It will take some more time because the affordability of these cars have changed drastically.'

Pictures That Best Capture 2023's Hindi Cinema

Pictures That Best Capture 2023's Hindi Cinema

Rediff.com29 Dec 2023

From moments that felt long time in the coming to swashbuckling statements that could be interpreted in more ways than one, there are some that fanned our nostalgia, some made our jaws drop (or stomachs churn), some hit too close home, still others left us with a lingering sense of guilt. Sukanya Verma picks cinematic imagery that stood out in 2023.

Banks to alert customers on high value cheque payment

Banks to alert customers on high value cheque payment

Rediff.com5 Nov 2014

The Reserve Bank of India (RBI) said directions have been issued in the wake of a rise in the number of cheque-related fraud cases.

How India Inc must change to serve digital customers

How India Inc must change to serve digital customers

Rediff.com25 Sep 2017

Technology, which was responsible for creating the new-age digital consumer issue for enterprises, also acts as a solution to the problem, says Karthick Viswanathan.

Helping women deal with post natal care

Helping women deal with post natal care

Rediff.com2 May 2015

Sangopan started with a single maid and one nursemaid in 2011 and has now grown to a 12-member team.

Telcoms told to have fixed no. for complaints

Telcoms told to have fixed no. for complaints

Rediff.com29 Aug 2006

Amid reports of telecom operators not responding to the grievances of the subscribers, the Telecom Regulatory Authority of India on Tuesday directed service providers to assign a fixed number for registering their complaints.

RJio targets 100 million customers in 12 months

RJio targets 100 million customers in 12 months

Rediff.com29 Oct 2015

RJio is targeting the existing base of high-value customers.

'Always take a photo of the driver...'

'Always take a photo of the driver...'

Rediff.com10 Dec 2014

'This will make the driver alert and more responsible to drop you safe.'

Ashok Leyland's telematics is a next gen solution

Ashok Leyland's telematics is a next gen solution

Rediff.com14 Jan 2023

According to reports, by last year, the company has helped its customers save 15 per cent on costs -- around 5-6 per cent on fuel and 15 per cent on fleet utilisation through digital measures.

'I am addicted to entrepreneurship'

'I am addicted to entrepreneurship'

Rediff.com25 Jan 2024

'We look at the opportunities that are going to come in various fields in the next 5 to 10 years, do some research and come up with business plans.' 'Then, we go and seek out founders who will run the actual business.'

Will Bull Run In PSU Banks Continue?

Will Bull Run In PSU Banks Continue?

Rediff.com6 Mar 2024

>It's not easy to predict the market. But there are at least two positive factors to back the PSU banks, explains Tamal Bandyopadhyay.

Angry with your bank? Here's how to file a consumer complaint

Angry with your bank? Here's how to file a consumer complaint

Rediff.com11 Apr 2011

Really frustrated by a company's attitude? Read this quick guide to filing a consumer complaint.

Kiara-Sidharth's Gold Sangeet

Kiara-Sidharth's Gold Sangeet

Rediff.com22 Feb 2023

Kiara Advani and Sidharth Malhotra may have kept their wedding private but are treating their fans to select pictures every once in a while.

Convergys to hire 4000 more

Convergys to hire 4000 more

Rediff.com8 Feb 2005

Business process outsourcing company Convergys India will open a new call centre office near Mumbai by June. The company, which currently employs 10,000 people in India is looking to further increase its manpower by 4000.

Mahindra & Mahindra bets big on scooters

Mahindra & Mahindra bets big on scooters

Rediff.com4 Jul 2011

"The scooter industry is growing at a very fast rate and we see a good demand growth", M&M Vice President (sales and customer care) Dharmendra Mishra said.

BSNL, Bharti, Reliance fail quality test

BSNL, Bharti, Reliance fail quality test

Rediff.com30 Nov 2004

BSNL, Bharti and Reliance have failed to meet the call success and drop rate performance standards set by the Telecom Regulatory Authority of India in some circles, while billing problems, network congestion and poor customer care continue to haunt t

Debt Collection Goes Digital

Debt Collection Goes Digital

Rediff.com10 Aug 2023

Companies don't have to be in the field to nudge people to return money they owe lenders.

Delhi-Doha flight makes emergency landing in Karachi

Delhi-Doha flight makes emergency landing in Karachi

Rediff.com21 Mar 2022

A Qatar Airways Delhi-Doha passenger plane was diverted to Karachi on Monday after it declared an emergency due to indication of smoke in the cargo hold, the airline said.

Google vs MakeMyTrip: A curious case of 'confusion'

Google vs MakeMyTrip: A curious case of 'confusion'

Rediff.com19 Dec 2023

Last week, the Delhi high court ruled that the mere use of trademarks on Google Ads, an online advertising platform, did not amount to infringement under the Trade Marks Act, 1999. This was after online travel agency MakeMyTrip (MMT) claimed that its trademarks, "Makemytrip" and "MMT", were being used as keywords in Google Ads to display ads and links of its rival Booking.com. The order has opened up a new debate on trademark infringement in the digital realm, revolving around whether it can create confusion among users.

7 in every 10 Indians likely to buy a product endorsed by an influencer

7 in every 10 Indians likely to buy a product endorsed by an influencer

Rediff.com17 Feb 2023

Showing the power social media influencers hold in the advertising industry today, the Advertising Standards Council of India (ASCI) on Thursday said 70 per cent of Indians are likely to buy a product they endorse. In its "Influencer Trust Report," based on a survey of 820 respondents above 18, ASCI said that 79 per cent of respondents trust social media influencers. Out of these, thirty per cent trust the influencers "completely".

Big sale: Lessons for retailers to keep customers happy

Big sale: Lessons for retailers to keep customers happy

Rediff.com20 Oct 2014

With the festive season underway, retailers in the online and the offline world need to prepare well to offer the best deals to consumers and earn trust.

Mahindra plans compact Verito to get excise sops

Mahindra plans compact Verito to get excise sops

Rediff.com22 Aug 2011

Mahindra & Mahindra Ltd, the country's largest utility vehicle maker, will roll out a sub-four metre compact model of Verito, the rechristened Mahindra Logan, which is expected to attract only 10 per cent excise duty instead of the earlier 22 per cent. Also, it will have a lower price tag.

Raj raps Airtel for not using Marathi

Raj raps Airtel for not using Marathi

Rediff.com9 Mar 2010

Maharashtra Navnirman Sena chief Raj Thackeray on Tuesday asked party workers to remove the 'tail' from mobile service provider Airtel for failing to launch announcements in Marathi.

Now, Indian BPO workers face backlash calls

Now, Indian BPO workers face backlash calls

Rediff.com14 Jun 2004

Jahnavi Kaushik, a customer care executive with a BPO, was shocked when an overseas caller abused her and blamed India for his pink slip. As the controversy on outsourcing snowballs, the BPO industry in India has started facing backlash calls.

Looking For Guaranteed Long-Term Returns?

Looking For Guaranteed Long-Term Returns?

Rediff.com8 Dec 2023

These plans are best suited for individuals with a lower risk appetite as they provide guaranteed benefits.